BEFORE DEPARTURE

BOOKING AND MANDATORY INFORMATION

When purchasing a package from Costa Cruises at a travel agency, ask to make a reservation through int.costaextra.com. In this way you and your agent will be able to see the best available rates, real-time updates, and a video showing the type of cabin chosen and the exact location on the deck. You can choose exactly the option that you need.

In accordance with international rules and to avoid problems during the cruise, you must always provide the travel agent with the following information: personal data and data of persons accompanying you. This is necessary for making a booking with Costa and will allow us to provide you with the necessary services during your holiday. Required data:

• first and last name;

• date and place of birth, citizenship, gender (M/F);

• mobile phone number of all adults in the cabin (only for emergency calls);

• home address (address, zip code, city, region/province/territory, country);

• email address mail;

• number, date and place of issue, validity period of the identity document required during the trip;

• the name, surname and telephone number of a relative or friend whom Costa can contact if necessary on the cruise;

• CostaClub membership number for the discounts to which you are entitled.

Given the current health situation, we are strengthening our precautionary measures to ensure maximum safety for our guests and crew.

In order to contact our guests for emergency operational matters and to confirm reservations, it will be mandatory to provide the email and mobile number of the first passenger of each cabin at the time of booking.

Flight Information

The name of the carrier, flight number, schedule and intermediate stops will be known at least 3 months before departure.

If the booking is made within 3 months prior to the date of departure, the same information will be provided within 3 business days of booking. Below is a list of airlines and rail companies that operate with Costa Cruises:

• Mediterranean region: Turkish Airlines, Alitalia, Neos and Trenitalia

• Northern Europe: Alitalia, Neos, Sas, KLM, Lufthansa, Swiss, German Wings

• Far East: Lufthansa, Air France, Singapore Airlines, Cathay Pacific

• Caribbean: Alitalia, Neos, American Airlines, Iberia, British Airways

• Dubai and UAE: Alitalia, Neos, Emirates, Turkish Airlines, Qatar Airways

•South America: Alitalia, TAM, Iberia, Air Europa, British Airways

•World travel: Iberia, Cathay Pacific, Air France, Lufthansa, Singapore Airlines.

Prices for Special Flex fares

In most of our destinations, you can book flights at promotional rates with departures from a variety of airports and real-time confirmation. Costa Customer Support is available 24 hours a day, 7 days a week. Transfer to and from the airport is always included in the package price. Instant confirmation of paperwork is always required. Tickets are issued at the time of booking. When booking tickets for all flights at a promotional price, a service fee of 10 euros is charged for each passenger. In the event of a trip cancellation, the air carrier retains 100% of the cost in accordance with the rules set out in Art. 6 "Cancellation of the passenger's trip" of the general conditions of the package. Passenger replacement (name change) and other changes (route, class, date, etc.) are prohibited.

Charter and scheduled flights

The flight schedule may change after the release of tickets. You will be advised of possible changes prior to departure. If you have a connecting flight, please check the departure board immediately for the time and gate information for your next flight to check for any changes. We advise you to arrive at the airport in advance in order to go through all the necessary security procedures. Please inquire in advance about the baggage regulations, especially the weight allowance. Airlines accept baggage of a certain weight at no additional charge, according to the free checked baggage allowance. If the baggage exceeds the allowed weight, the airline will charge an additional fee. Luggage is weighed at check-in. If you have booked a scheduled flight with a transfer to a charter flight, please comply with the stricter baggage allowance.

General information about baggage allowance for charter flights

Charter	Bag Allowance
	Hold Luggage				Hand Luggage
	Economica (Y)	Premium (P)	Business ( C )	Infant	Economica (Y)	Premium (P)	Business ( C )	Infant
Neos (NO)	20 KG	30 KG	-	no bag	8 KG	8 KG	-	no bag
Alitalia (AZ)	20 KG	20 KG	30 KG	10KG + stroller	8 KG	8 KG	8 KG	no bag
Condor (DE)	20 KG	25 KG	30 KG	20KG + stroller	8 KG	10 KG	16 KG	no bag
Corsair (SS)	23 KG	-	-	10 KG	12 KG	-	-	no bag
Air Caraibes (TX)	23 KG	2PC (23 KG)	-	10KG + stroller	12 KG	12 KG	-	no bag
Iberia (IB)	1 PC (23 KG)	2PC (23 KG)	2PC (23 KG)	10KG + stroller	5 KG	5 KG	5 KG	no bag
Air Nostrum (YW)	20 KG	-	-	stroller only	5 KG	-	-	no bag
Privilege Style (PVG)	20 KG	-	-	stroller only	5 KG	-	-	no bag
ASL Airlines (FPO)	20 KG	-	-	stroller only	5 KG	-	-	no bag
Trade Air (C3)	20 KG	-	-	stroller only	5 KG	-	-	no bag

Online check-in for scheduled flights

Online check-in is possible for scheduled flights. For more information, visit the airline's website. Luggage check-in at the airport. If you already have a boarding pass, visit the airline's official website for information on dropping off luggage at the airport.

Baggage drop-off at the airport:

If you already have a boarding pass for your flight, please consult the websites of the relevant airlines for how to deliver your baggage at the airport.

Electronic tickets

For low cost airlines, the minimum baggage allowance per passenger is included in the flight. For certain low-cost airlines that require online check-in, Costa Cruises provides an online check-in service and issuance of a ready-made ticket for presentation at the airport. If you lose your boarding pass, you may be denied boarding or you may be asked to pay an additional fee, which is non-refundable and is determined directly at the airport by the airline representative. For more information, visit the official website of the airlines. Priority boarding or seat reservations are not available. The General Conditions are available on the websites of the airlines.

Special requests for flights

All special and important travel requests must be communicated at the time of booking. Costa Cruises does not guarantee their fulfillment. Find out more on our website.

Guests with special needs

Costa Cruises wants to best serve the needs of people with special needs who wish to cruise but have a physical, visual or other disability. In accordance with binding international regulations, the company must be aware of the ""need of its guests for assistance in case of emergency"" (wheelchairs, etc.). to prepare as needed. This information must be provided at the time of booking through the travel agent or directly with Costa, and upon boarding. We recommend that guests with disabilities who require special assistance and/or medical equipment during their journey arrange for such equipment (such as a wheelchair) to be provided through a travel agent or directly with Costa Cruises at the time of booking. We will gladly accept an accompanying person on board at a cruise only rate. The accompanying person must travel in the same cabin as the disabled guest. Guests must inform Costa Cruises of the guest's need for an escort at the time of booking confirmation to receive the discount. Costa Cruises must send the required documentation within 3 business days of confirmation. Accompanied guests will receive a cabin equipped for people with disabilities. Free accommodation for accompanying persons will be provided subject to the availability of cabins for people with disabilities. This offer cannot be combined with special family offers. When booking for 3/4 adults, the accompanying person stays free of charge on the 3rd or 4th bed, and when booking under a special family offer, the 3rd or 4th bed will be charged 50% of the adult rate. For double occupancy of an adult and a minor passenger who pays 50% (half of the fare), a free ticket will be provided to the minor passenger. Please be aware that in some ports it may be difficult for guests with reduced mobility to disembark, especially when disembarking from the liner on the disembarkation support vessels. On our liners there are cabins equipped for passengers with disabilities. On the plans they are marked with the letter ""H"". You can find out more on the page: https://www.costacruises.co.uk/experience/cruises-for-disabled.html

Travel Policy for Children and Infants

Children under the age of 18 may travel on our ships only when accompanied by an adult. Children who are under 6 months of age at the time of boarding are not allowed on board. For long cruises and round-the-world cruises of 15 days or more and on other itineraries on which, due to their specifics, we cannot guarantee the protection and safety of our little guests, the minimum age of passengers is 12 months.

Pregnancy

Since our ships are not equipped to assist pregnant women and deliver babies, women who are expected to be 24 weeks pregnant during the cruise will not be allowed on board (see art. 2.8 of the General Conditions). Pregnant women will need to carry a certificate of their health and the health of their unborn child. Costa Cruises is not responsible for the possible consequences for the course of pregnancy.