Updates on the cancellation of fleet activities

The global health situation requires unprecedented actions to ensure health protection worldwide.
For the first time in 70 years, we have decided to suspend the activities of our ships until the end of April.

We want to cruise again with you and we will do it as soon as the emergency ends.

#cruisisngsoon

"Start traveling with your imagination, it's one of the most exciting things. We are waiting for you."

Neil Palomba, Costa Cruises President.

Do you have a confirmed booking for one of the canceled cruises?

Due to the protracted emergency situation linked to the global Covid-19 pandemic and with the further introduction of containment measures (such as closing ports and restrictions on the movement of people who do not actually allow to operate), Costa Cruises has decided to extend the voluntary suspension of its cruises until April 30.

 

As previously communicated, the cruises currently underway are ending their current itinerary only to allow guests to disembark and return home.

 

Costa Cruises is taking steps to inform travel agents and customers affected by the changes, who will receive a voucher equivalent to what the Company has collected, as a form of greater guarantee for travelers.

 

Call our Cruise Experts at 0800.3890622 or contact your Travel Agency for further information 

 

Read the table below for information on canceled cruises:

Last update March 25.

Costa Diadema - SUSPENDED ACTIVITY

Cruises canceled until May 2nd.

Costa Fascinosa - SUSPENDED ACTIVITY

Cruises canceled until May 2nd..

Costa Favolosa - SUSPENDED ACTIVITY

Cruises canceled until May 1st.

Costa Fortuna - SUSPENDED ACTIVITY

Cruises canceled until May 7th.

Costa Magica - SUSPENDED ACTIVITY

Cruises canceled until May 2nd.

Costa Mediterranea - SUSPENDED ACTIVITY

Cruises canceled until May 8th.

Costa Smeralda - SUSPENDED ACTIVITY

Cruises canceled until May 1st.

Costa Luminosa - SUSPENDED ACTIVITY

Cruises canceled until May 2nd.

Costa Pacifica - SUSPENDED ACTIVITY

Cruises canceled until April 30th.

Costa Victoria - SUSPENDED ACTIVITY

Cruises canceled until April 24th.

Costa Deliziosa - CRUISING

The current World Tour itinerary will be completed to allow guests to disembark and return home. Cruises canceled until May 1st.

 

FAQ

Does the voucher amount equal to the balance I made?

The amount of the voucher corresponds exactly to what cashed by Costa at the time of the cancellation, either the down payment or the entire balance.

Will the voucher equal the penalty amount at the time of cancellation?

No, the penalty has been cancelled. The voucher is equal to the amount cashed by Costa.

Who will the voucher be addressed to?

The voucher will be entitled to the booking holder (i.e. primary person in the booking)

Can I use the voucher on multiple bookings?

Yes, the same voucher can be used for the purchase of several new cruises until its amount is zero, and in any case within 12 months from the date of issue. It can also be used for other pre-sale services.

Is the voucher transferable?

No, the voucher is not transferable to any other person who wasn´t in the original booking

How valid is the voucher and on which departures can it be used?

The voucher can be spent within 12 months of issue for cruise bookings with return by 30 November 2021.

Does the voucher cover all the costs of the case including insurance, any visas, other?

The voucher amount depends on the amount collected by Costa at the time of cancellation. Insurance, schedule flights and Visa are excluded

If the voucher amount is higher than the total amount of the new booking, is it possible to get a refund for the residual amount? Can it be used on another booking? Is it possible to have it in the form of credit to be spent on board?

It is not possible to have a refund in cash, if the total of the new booking is less than the amount of the voucher. The new booking can be of a lower, equal or greater value than that of the voucher. In order not to lose part of the voucher you can book other new cruises or add additional services to the new booking up to covering the entire amount of the voucher. In any case, the voucher must be used until its valid is zero within 12 months from the date of issue.

Can the voucher be used on all rates?

Yes, the voucher can be used on any rate.

Can I use the voucher on a departure that I have already confirmed?

No, the voucher can only be used on new bookings.

 

Traveling around the world on a Costa ship will once again be an exciting experience,
as it has been for millions of people in over 70 years of history.