Wi-Fi on Cruise Ships: Keep Your Phone Connected

Stay in touch with your world while at sea, using internet services, Wi-Fi and phone

On holiday, there's nothing better than taking a spectacular picture that you can instantly share with friends on social networks: so bring your beloved smartphone, tablet or laptop.

With the Wi-Fi on board (or using the PC at the Internet Point) you can also stay in touch with your work – if your colleagues can't do without you – to read the latest emails.

So afterwards you will really feel like you’re on holiday.

Every ship in the Costa fleet offers satellite internet access 24 hours a day. You can connect through the on-board Wi-Fi or at the Internet Point.
You can connect to the on-board Wi-Fi with your personal computer, iPad, iPhone, smartphone or using the PCs at the Internet Point. Instructions for access and service costs are available on board. You can access the internet with a single device at a time; the cost of the service will be debited directly from your Costa card.

To access the PCs at the Internet Point, simply swipe your Costa card or follow the instructions to log in manually. The computer does not have Microsoft applications, and does not allow you to connect to personal devices like digital cameras, or download programmes. Printers are also available at the Internet Point (a charge applies for this service).

Wi-Fi is available in the public areas of the ship and in all cabins. Before signing in, please remember to verify the connection settings of your iPad, iPhone or smartphone to improve your on-board Wi-Fi connection. We suggest you limit the downloading of videos and large files. Automatic updates to your PC, iPad or smartphone will affect the duration, speed and price of the connection. You may often have active processes and programmes on your devices of which you are unaware. We recommend you disable these programmes (not the antivirus) while you are navigating, as they could slow down browsing and have a considerable influence on the price.

Data Package
The perfect package for those who want to surf occasionally, check emails or post on social networks. It allows unlimited internet access, until it reaches the threshold of the prepaid data. There are several options, from 250 MB to 3 GB.

Social Package
For holidaymakers who can’t do without their social networks, chats or who want to share photos with friends. From only €5 per day, it includes access to the following social networks or services: Facebook, Facebook Messenger, Twitter, WhatsApp, Threema, Snapchat, Googleplus, Instagram, Pinterest, Tumblr, Xing, LinkedIn. This package is available by the day or for the entire cruise.

You can also choose to browse the internet “as you go” at a rate starting from €0.25/minute. The account creation fee is €3 (one-off payment).
Remember that with this account, only one device at a time can use the connection.

The on-board systems of all ships support 3G technology. The cost of data roaming can be very expensive; we recommend that you check with your telephone provider before departure. The satellite signal may be subject to significant fluctuations due to bad weather and sea conditions and natural barriers; the signal is therefore slower than on land and not always available. On all other ships, the only option to connect to the internet with your smartphone or tablet is via Wi-Fi.

The ship is equipped with a satellite telephone system that enables you to make calls while you are at sea, direct from your cabin. Calls will be charged to your on-board account. Calls can be made to the ship from land, and the operator will then pass the call to the requested person.

The ship also provides a GSM connection for mobile phones, so that you can call or send messages using international roaming.

When you connect to the GSM on board, your phone will display the "name of the ship", "901.12" or "TELENOR MARITIME/MCP" (for MCP). GSM switches off automatically when the ship enters a port.
We recommend that you contact your telephone provider before departure, as the costs for international calls may be very high and are almost never included in the packages offered by telephone companies.

If you want to send a fax from on board, please contact the Front Office for more information (paid service).

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