The ship's satellite connection offers round the clock internet access. You can connect to the internet using the Wi-Fi on board or at the Internet Point.
You can use Wi-Fi on your personal computer, iPad, iPhone, smartphone or on the computers at the Internet Point. The instructions to log on and the charges for the service are available once on board. You can only connect to the internet with one device at a time; the cost will be charged to your Costa card.
To use the computers at the Internet Point, just swipe your Costa Card or follow the onscreen instructions to log on manually. The computers are not installed with Microsoft software, and you cannot connect personal devices to them, such as cameras, or download programs. There are also printers at the Internet Point that you can use for an extra charge.
Wi-Fi connection is available in all public areas of the ship and in all cabins. Before connecting, remember to check the connection settings on your iPad, iPhone or smartphone to get the most out of the Wi-Fi on board. We recommend not downloading videos or large files. Automatic updates on your computer, iPad or smartphone can influence connection length, speed and cost. There are often processes and programmes running on your devices that you may not be aware of. We recommend deactivating them (except for antivirus software) while you are at sea, as they could slow down your internet connection and seriously affect how much you pay.
Internet packages by volume
Surf the Internet without a time limit until your data volume is used up. The most affordable plan is ideal for all those who want to surf, mail or post occasionally. From 250 MB to 3 GB, you can upgrade this plan at any time and only pay the difference.
Ideal for all those who want movement in social networks or want to post on Facebook. Depending upon your choice, you can book the package for 24 hours or for the cruise. The following social networks/services are included in the Social Media plan: Facebook, Facebook Messenger, Twitter, WhatsApp, Threema, Snapchat, Google-plus, Instagram, Pinterest, Tumblr, Xing, LinkedIn.
The Wi-Fi packages are available on all Costa ships from 15 May 2016. You can also "pay as you go" to use the internet, with prices starting from € 0.19 a minute. The cost to create an account (a one-off fee) is € 3.
Please remember that you can only connect to the internet with one device at a time with one account.
The systems on board (with the exception of Costa Diadema) do not support 3G technology. The satellite signal may be subject to significant interference due to bad sea/weather conditions and natural barriers, the signal may therefore be slower than on land and may not always be available.
MY COSTA MOBILE
Download the free MyCosta Mobile app to chat with family and friends on board! All you have to do is connect to the Wi-Fi on board, open the app, select "Call" or "Chat" and enter the number you want to contact. You can also use it to call some of the services on board, such as the Excursions Office. Available on the App Store and Google Play Store, the app is simple, intuitive and totally free.
The ship has a satellite telephone system that means you can make calls at sea from the comfort of your cabin. The cost of calls will be charged directly to your Costa Card. It is possible to make calls to the ship from land: the operator will connect you to the person you wish to speak to.
The ship also offers GSM connectivity for mobile phones, which allows you to call and send text messages using international roaming. Costa has agreements with two operators:
- MCP: Costa Diadema, Costa Fascinosa, Costa Fortuna, Costa neoRomantica, Costa neoRiviera, Costa Atlantica, Costa Victoria and Costa Serena
- TELECOM: all other ships
When you connect to the ship's GSM network, your mobile phone will display the “ship name”, “901.12" or "MCP" (for MCP) or “TIM@SEA”, or “901 26” or “NOR 26” (for Telecom). GSM will switch off automatically when the ship enters a port.
We recommend getting in touch with your phone service provider before setting off, as charges for international calls can be very high and are rarely included in packages that mobile phone operators offer.
If you would like to send a fax while on board, please ask the Front Office for more information. There is a cost for this service.