Can I be reached while I am on board?
Thanks to our agreements with various commercial partners, all ships have a satellite service that enables the clients of the main mobile providers to make and receive calls, send and receive texts and to use data services even while at sea. The international roaming service must be enabled on your phone. Tariffs are determined by your operator according to your service plan. Please contact your operator for further information. While navigating along the coast, your mobile phone may connect to a land operator. If this is the case you will receive a text with the relative costs.
On board, phone calls can be made from the satellite telephone cabin and you can also send and receive faxes.
Can I bring a small electrical appliance with me?
For safety reasons, no electrical appliances can be brought on board, with the exception of battery chargers (for mobile phones, video cameras, cameras, PCs and MP3 players) and electric razors. All cabins are equipped with a hair dryer and all ships offer an ironing, laundry and dry-cleaning service at an extra charge.
Can I bring food and beverages on board?
No food or drink purchased on land may be brought aboard. Any local products purchased during excursions can be handed to Security Costa staff for safekeeping and collected before disembarking at the end of the cruise.
Can I celebrate an occasion on board?
Celebrating a birthday, wedding anniversary or honeymoon on board is a truly special and unique experience. When on board, you can purchase special gift sets with cakes and other items. On Costa Diadema, you can also book areas to celebrate with your friends and family in a more reserved atmosphere.
Can I change cabins once on board?
Yes, by paying the price difference and subject to availability. The request must be made immediately after boarding to the Hospitality/Customer Service Office.
Can I change my dinner time?
Any request to change the restaurant and assigned time must be addressed to the Mâitre at the times indicated in the Logbook. Costa will try to meet everyone's requirements subject to availability.
Can I get married on board?
It is not possible to get married aboard Costa ships, with either a civil or religious ceremony.
Can I make calls from the ship?
The ship provides GSM connection for mobile phones, which enables you to make calls or send texts using the international roaming service.
The ship is also equipped with a satellite service to make calls directly from your cabin. Calls will be charged to your onboard account. You can also make calls from the shore to the ship, the switchboard will then transfer the call to the person required.
Can I pay by Cash Card?
Costa Cruises ships do not accept electronic, pre-paid or cash cards.
Can I still eat lunch/dinner if I get back late from an excursion?
All our onboard activities, including our excursions, are organised bearing in mind the opening times of restaurants. If you do not take part in Costa excursions, we recommend verifying the time at which the ship leaves for the next port of call in the Logbook.
Can I surf the Internet while on board and in the cabin?
All ships provide 24-7 internet access thanks to satellite connection. You can connect to our on-board Wi-Fi using your PC, iPad, iPhone and smartphone or using the computers at the Internet Point. Access instruction and costs will be available once on board. Internet access is restricted to a single device at a time and the cost of the service will be charged directly to your Costa Card. You can choose between pay per use or use one of the different prepaid service plans available. To access Internet Point PCs, just use your Costa Card or follow the instructions to log in manually. Wi-Fi is available in all common areas and cabins. For further details, please contact the Hospitality/Customer Service Office on board.
Can I use deck chairs and loungers on board?
You will find deck chairs and loungers on the outer decks. You can use them free of charge any time during the entire cruise.
Can I withdraw money on the ship?
There are no ATMs or bank branches aboard Costa ships - you must withdraw money before boarding or during stopovers.
Can small animals be brought on board?
No animals of any kind or size are allowed on Costa ships. The only exception is guide dogs for the visually impaired.
Do I need to book a table at the restaurant?
You will be required to select the type of table (number of Guests), the time you wish to have dinner at and the restaurant at the time of booking (if you choose a Classic Cabin, you cannot choose your dinner time). If you are travelling on a neoCollection ship, you can choose any time and there is no need to book a table. In case all tables in the restaurant are full, we will notify you as soon as one is free. You can choose the openseating formula and dine whenever you like also if you book a Premium Cabin on Costa Diadema.
Do I need to book to see theatre shows?
The theatre is open to everyone and there is no need to book. Shows are repeated twice every evening between 8 pm and 9.30 pm, so everyone can get a seat! A different show is scheduled every night and is announced in the daily Logbook delivered to your cabin.
Do I need to bring a beach towel?
Large soft beach towels will be delivered to your cabin every day to use on board and to take with you on your excursions. Should you lose them, you will be charged for their replacement. If you like them, you can also buy them and take them home with you.
Does Costa Cruises provide medical assistance?
All our ships have an infirmary open during the times indicated in the Logbook, and provide a 24-hour medical service available on-call.
Basic medicines can be purchased at the infirmary. There is a charge for primary assistance provided by ship doctors and nursing staff. Sea-sickness tablets are available from the Hospitality/Customer Service Office free of charge. Any particular medical need must be reported at the time of booking.
How can I find my way around the ship?
It is easy to find your way around Costa ships thanks to the welcome meeting held at the beginning of the journey and the numerous maps located on each deck. You will also find a map with the main areas of the ship on your cabin key. But the most enjoyable way to discover all the corners of the ship is definitely just walking around.
How can I store my valuables safely?
You can store your valuables directly in your cabin, as each cabin is provided with a safe.
How do I access the Samsara area on board?
Access to the Spa is open to all Guests staying in Samsara cabins and suites. For all other Guests, access is subject to payment of a daily or weekly entry fee.
How do I pay for purchases made on board?
On board, all Guests will receive a personal Costa Card - all expenses will be charged directly to the cabin account, so you will not need to take money around with you to pay for day-to-day purchases from bars and boutiques or for extra services. A receipt will be issued for every purchase, which must be signed by the Guest. At the end of the cruise, and before disembarkation, you will be given a final bill itemising all the purchases made on board.
Your Costa Card is already activated when you receive it and your purchases will be charged to the cabin account automatically. Nonetheless, you need to link your Costa Card with your credit card (Visa, Mastercard and American Express) within 48 hours from boarding. Cash cards or prepaid cards are not accepted. Alternatively, a cash deposit of EUR 150/USD 150 per person can be made (we may require an additional sum if your purchases exceed the deposit). During the first 48 hours, your Costa Card may be temporarily deactivated in case of purchases exceeding EUR 200/USD 200 (unless covered by a cash deposit or by registering your credit card).
How does the safe work in my cabin?
To avoid blocking the safe, please read the instructions carefully before placing switched-on electrical devices (mobiles, smartphones) inside, as they may interfere with the functioning of the opening system.
How should I dress for excursions?
For shore excursions, we recommend casual clothing and comfortable shoes with no heels. If the trip includes a visit to religious sites, we recommend wearing appropriate clothing.
Is entertainment provided for children?
There are many entertainment activities planned for children from the age of three who are potty-trained (i.e. do not need a nappy/diaper) during the entire cruise. Miniclub and Teen Club are open all day from 9 am until midnight and our staff will make sure your children have fun with many new friends divided into four age groups: Mini Club (3-6 years), Maxi Club (7-11 years), Teen Club Junior (12-14 years) and Teen Club (15-17 years). Our qualified staff assistance is available free of charge in our 4 clubs - you only need to register your children upon boarding, when you will also receive a detailed programme of the activities planned. Activities may vary according to the season, ship and number of participants. No entertainment is planned for children under three but, during the low season and less busy times, they can access the Club area with their parents.
Children areas on neoCollection ships are open from 9 am to 12 noon, from 3 pm to 6 pm and from 9 pm until midnight. There is no Teen programme.
Is it possible to smoke on board?
The smoking of cigarettes, cigars and pipes is not permitted in all internal public areas of the ship, except in “Cigar Lounge” areas. Electronic cigarettes may only be used in cabins and in “Cigar Lounge” areas. Smoking in public areas outdoors is only allowed in special Smoking Points equipped with ashtrays. We would kindly remind you that smoking is not permitted in cabins, but only outside on private balconies. To avoid the risk of fire, cigarettes must be put out and left in the ashtrays provided and never thrown overboard still lit.
Is there a baby-sitting service?
During the day, children over the age of three can take part in Miniclub activities. If parents want to enjoy some free time in the evening, they can also book the collective babysitting service, held at the Miniclub between 11.30 pm and 1:30 am, the day before.
Is there a Casino on board?
You will find a Casino with slot machines, roulette wheels and gambling tables aboard all Costa ships. Access is restricted to adult Guests and is only open during sailing. Bets may be placed in cash in the on-board currency (within the limits of the law up to EUR 999.99). If you gamble using Costa Card, the daily limit is EUR 500 if your Credit Card is registered and EUR 100 if you made a cash deposit.
Is there a laundry service?
All Costa ships provide a fast laundry, dry-cleaning and ironing service at an extra charge. Laundry bags and a price list are provided in every cabin.
Is there a Wellness Centre or Beauty Salon on board?
There is a Wellness Centre on every ship to regenerate with a sauna, Turkish bath and Oriental or therapeutic massages. Samsara Spa is also available on some ships - Costa's magnificent beauty farm where you can enjoy a unique physical and spiritual experience.
A Beauty Salon is available on all Costa ships for a few finishing touches to your style and image - manicure, pedicure, haircut, blow-dry and, only on selected ships, a barber's.
Is there an extra charge for children and teen activities?
No, they are free of charge. Programmes have plenty of activities for children and teens from 3 to 17. Costa holidays provide entertainment for everyone and there are clubs for all ages.
May the itinerary change?
Yes, the itinerary may change both before departure and during the cruise for both technical-operative or circumstances beyond our control.
The safety of our Guests and staff is Costa Cruises' top priority and is an essential condition for a pleasant and peaceful holiday, which is why, in case of stopovers in Countries at risk, the Company reserves the right to change the itinerary. The Captain also has the authority to change the planned itinerary during sailing.
Guests will be promptly notified of changes of itinerary made after booking and before departure.
What are Excursion/Tour Bonus Packages?
Excursion/Tour Bonus Packages are combinations of 3, 4 or 5 excursions selected among the most popular and representative of each destination. The number of excursions included varies depending on the length of the cruise. Booking an Excursion Package online is practical and convenient - your reservation is guaranteed and you will receive a 5% discount. There are two types of packages: Tour Bonus includes a prearranged selection of excursions while Flex Tour Bonus enables you to swap some excursions with others of your own choice.
What clothing do I need to bring on the cruise?
During the cruise you can dress as you wish - the atmosphere is relaxed and casual. Clothing must however be suited to the environment, season, destination or occasion: more elegant for gala dinners, more comfortable and informal during the day and for excursions. A jacket or a shawl is always advisable.
What Credit Cards are accepted on board?
American Express, Visa and Mastercard are accepted on board. Debit cards, prepaid cards, reloadable cards, VISA Electron, Postepay, Cash cards, Postamat and Cirrus Maestro are not accepted.
What happens in case of rough seas or bad weather?
Our itineraries are planned in order to take our Guests to the most beautiful and calmest seas in the world, in the most suitable seasons. Our ships are designed and built using the latest technologies - thanks to a sophisticated system of stabilisers, sailing is peaceful even in rough seas. People who have already travelled on a cruise with us have been surprised by the spaciousness of the interiors and the feeling of stability you experience when sailing on our ships. In any case, sea-sickness tablets are always available from the Hospitality/Customer Service Office free of charge if required.
What is Costa neoCollection?
Costa neoCollection is the new way of enjoying cruises - a more relaxed rhythm with more time for excursions thanks to longer stopovers in unusual destinations off the usual routes. Costa neoCollection pays increased attention to food, with a more relaxed rhythm also at the table thanks to open seating. NeoCollection ships - Costa neoRomantica, Costa neoRiviera and Costa neoClassica - offer more intimate spaces and are smaller, so they can moor at smaller ports such as Capri, Kalamata, Portoferraio or Propriano.
What is open seating?
It is a new service where dinner can be had at any time. Should you choose a neoCollection cruise or book a Premium Cabin aboard Costa Diadema, you can dine whenever you like - entry to the restaurant is free from 6.30 pm to 10.30 pm and you can even choose the table you want, so you can make new friends every evening!
What is Samsara?
Samsara Spa is Costa's exclusive beauty farm, with much more on offer. Your every need will be seen to with great care and attention starting from the Spa, which offers treatments and products at the same standard as the best health resorts, and continuing at table with light menus made with the most genuine natural ingredients and in the comfort of your own cabin.
What is the Logbook?
The Logbook is the on-board newsletter delivered to your cabin every evening. It will keep you informed on activities the following day, restaurant opening times, information concerning the next port of call, excursions and any additional information you may need.
What is the temperature on board?
The temperature on board is pleasant, although we advise bringing a warmer item of clothing to avoid sudden temperature changes between the inside and the outside of the ship and in air-conditioned environments. You can control the temperature in your cabin using the thermostat.
What kind of excursions are there?
In addition to our classic tours, which are suitable for everyone and available on all cruises, there are Eco-excursions, dedicated to those who love nature and a sustainable way of travelling; Premium excursions, a selection of the most popular and appreciated tours for 25 people max.; tailor-made excursions organised according to your specific needs. In addition, aboard Costa neoCollection ships, excursions become true experiences as they are even more focused on local culture, traditions, customs and food.
For further information, please visit the "Excursion" section of the website. Alongside each tour, you will find a brief description of the sights, the level of difficulty of the excursion and the activities (e.g. Sightseeing, Shopping, Fun, Tasting).
What languages are spoken on board?
Our staff and Guests come from all over the world and one of the reasons that makes our ships so special is the international atmosphere you come across on board. You will not have any difficulty communicating with our staff. Entertainment and shows are also prepared with an international audience in mind: music, dancing and mime - music is the official language!
You can also choose the language you would like during our exclusive shore excursions.
What shops will I find on board?
On board ship, you will find stores with the latest and finest Italian and international designer brands where you can shop, pick up gifts or buy basic goods. At the Photo Shop, you will be able to buy the souvenir photos and videos taken of you during the cruise and you will also find digital devices and accessories, postcards and a mailing service. Our stores are all duty free and you can pay using your Costa Card.
What type of cabins will I find on board?
On a cruise ship, there are cabins suitable for all necessities in terms of space, function and location. Each type of cabin has different characteristics. There are Internal, Sea View, fixed window or Private Balcony Cabins. All these types are available both in the Classic or Premium category. The latter are bigger and better located on the decks. Those requiring the best, will find total comfort provided by our Suites: Mini Suites, Suites, Panorama Suites and Gran Suites offer exclusive facilities and services and the utmost care to detail. If you want to travel well, you can book a Samsara Cabin or Suite, offering direct unlimited access to the Spa.
When are the service charges paid for?
A service charge for all on-board hotel services will be charged daily on the Guest account. Payment will be required at the end of the cruise according to the days the service was actually used. The daily charge varies according to the date and destination of the cruise.
When do I need to settle the bill?
The final bill will be delivered to your cabin the evening before disembarking. Please check it thoroughly. All complaints must be made before disembarking. If you registered a credit card, the amount will be charged directly, which means that, upon disembarking, you will not have to check out but you may simply leave the ship with your electronic key. Purchases made after the issue of the final bill will not be charged directly to your credit card - extras will have to be paid for at the reception on the day of disembarkation. The only exception is minibar items which, if consumed the night before disembarking, will be charged to your credit card.
Where can I buy Beverage Packages on board?
You can buy Beverage Packages in all our on-board bars but please note that Beverage Packages can only be purchased using Costa Cards.
Where can I buy excursions on board?
You will find a Tour Magazine in your cabin with information concerning the excursions available in all ports. The staff in the Excursion Office is available for bookings and suggestions during the opening times indicated in the Logbook. It is also possible to book excursions via the on-board Totems or interactive television (where available).
Where can I have my lunch and dinner?
The buffet is available for lunch. In the evening, let us win you over with our elegant main Restaurants, where you can enjoy fantastic dinners. Theme restaurants are also open for dinner (only on some ships) such as Club à la carte, the Tavola Teppanyaki Japanese restaurant or the Pizzeria. The opening times of all restaurants can be found in the Logbook.
Who can I contact if I need assistance?
The Hospitality/Customer Service Office is open 24 hours a day aboard all Costa ships to provide you with information, support and to book the services available during the cruise.
Who is Squok?
Squok is Costa's friendly half-shark half-dolphin mascot and will become your children’s best friend.
Will Mass be celebrated on board?
Mass is only celebrated during some cruises and on the main Catholic feast days. All Costa ships have a Chapel where you can go and pray.
Will there be a general emergency drill?
A general emergency drill will take place before departure to familiarise Guests with emergency procedures and to teach them how to wear a life vest and how to reach their assembly station. We would like to point out that attendance is compulsory. You will receive all the necessary instructions after boarding.