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| CostaClub FAQ |
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| This section has been devised to enable you to find the answers to the most frequently asked questions. CostaClub is available to give you further assistance if you call 020 7940 4494 (from Monday to Friday 9.00am to 5.30pm). |
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What benefits does the new ProntoPrice fare offer CostaClub members on the purchase of a cruise?
As a CostaClub member you always have an extra privilege: whichever departure you choose, you can take advantage of the 5% discount offered by the Frequent Guest Formula. The Frequent Guest discount applies to the ProntoPrice fare or to the best available fare at the time of booking.
How can I take advantage of the 5% discount offered by the Frequent Guest Formula?
CostaClub discounts are only recognized at the time of selecting/booking your cruise through the validation of your Membership Number. You cannot make changes to a booking at a later date and receive retroactive discounts.
What do I have to do to enjoy the privileges that the Club offer its members aboard the ship and ashore?
Make sure that you always quote your Membership Number when selecting/booking your cruise. This is essential in order to be entitled to all the CostaClub benefits.
How can I find out how many points I have accumulated and to which Club I belong?
There are three ways you can find out:
- visit the website www.costaclub.co.uk and register for access to the reserved area
- write to costaclub@uk.costa.it, quoting your CostaClub Membership Number
- call 020 7940 4494 (from Monday to Friday 9.00am to 5.30pm)
How are the CostaClub discounts calculated?
All CostaClub discounts are applicable to the cruise portion of the fare and not to insurance, port taxes, airfares, transfers or any on shore accommodation. The validity of other offers to be used in conjunction with the Frequent Guest discount must be checked. CostaClub discounts are only recognized at the time of selecting/booking your cruise through the validation of your Membership Number. You cannot make changes to a booking at a later date and receive retroactive discounts. The discounts can be used by members according to the limit of available places for each cruise.
What if I can’t remember by CostaClub Membership Number and want to book?
You can call 020 7940 4494 or write to us at costaclub@uk.costa.it, quoting your personal details to aid the search for your CostaClub Membership Number in our database. You will find a new card in your cabin on your next cruise.
What happens if I pass from the Aquamarine to the Coral Club, or from the Coral to the Pearl Club?
You will receive confirmation by letter of the change and, of course, your gift for passing to the Coral or Pearl Club. You will find your new card in your cabin on your next cruise.
What do I need to do if my CostaClub membership has expired?
Membership of the Club is valid for three years and is renewed automatically for another three years each time you purchase a Costa cruise. You can also renew your membership even if you haven’t taken a cruise during the past three years. Call 020 7940 4494 (from Monday to Friday 9.00am to 5.30pm).
Will I be able to receive my Card onboard, even if I didn’t quote my CostaClub Membership Number when booking?
Certainly, just quote your CostaClub Membership Number directly to the CostaClub representative at the CostaClub Point or contact the Information Office onboard the ship.
How can I take advantage of privileged boarding if my CostaClub Card is given to me onboard the ship?
| First of all, remember that privileged boarding is reserved for Coral and Pearl members only. Check that your membership number and your level of membership (C = Coral, P = Pearl) are shown on your cruise ticket. Then present your ticket to the hostesses at the Customer Service desk to collect your priority pass. Always ensure that your travel agent enters your CostaClub Membership Number when booking. All your travel documents will thus bear your CostaClub details and you will be sure to receive all the privileges to which you are entitled onboard. |
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If I compile the CostaClub membership request aboard the ship during my first cruise, will I be entitled to the CostaClub privileges? When will I receive the CostaClub Card?
Your membership request, if made on board, will be processed within 60 days of the end of the cruise, and will thus become effective after your cruise has finished. You will receive a welcome letter with your Membership Number and your Club of membership. Your CostaClub Card will be delivered directly to your cabin on your next cruise, when you will be entitled to the CostaClub privileges for the first time.
If I compile the CostaClub membership request aboard the ship and I have already been on Costa cruises, will I be entitled to the CostaClub privileges?
If you have already been on Costa cruises, your Club membership will take effect immediately if the cruises that you have taken are present in our database. This check will be made onboard the ship by the CostaClub representative.
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