B.E.S.T. 4: Integrated quality, environment, safety and social accountability policy
Finding a balance between development needs and the new requirements emerging from society is one of the greatest challenges for companies at the present time. Costa Cruises' response is to do its job to the best of its abilities, achieving economic results and supporting development, while also addressing the needs that arise from the international social context in which it operates, as society evolves over time. For a leading company like ours, this translates into a constant commitment to quality, safety, environmental protection, respect for the rights of workers and ensuring decent working conditions.
New challenges for the company of the future
B.E.S.T. 4:
A STEPPING STONE ON THE ROAD TO EXCELLENCE
Costa Cruises' commitment to constantly improving its corporate management processes was recognised by
RINA in May 2004 with the B.E.S.T. 4 (Business Excellence Sustainable Task) recognition, a voluntary integrated certification scheme that confirms our compliance with the highest international standards regarding:
B.E.S.T. 4 epitomises the modern vision of the company, extending the concepts of “management excellence” and “wealth creation” by adding an ability to integrate with the socio-environmental context in which the company operates to their traditional economic connotations.
The certification implies a commitment to ongoing improvement through shared objectives, regular audits, gradual implementation of corrective actions and communication of the results achieved. Costa Cruises' commitment is formalised in programme statements regarding its
integrated quality, environment, safety and social accountability policy.
B.E.S.T. 4 has a concrete effect on corporate organisation: all processes (regardless of the area of activity) are integrated into a single system aimed at optimising the use of resources and maximising operational effectiveness. Compliance with the certification standards is supported by investments in staff training and technology, in order to ensure maximum reliability and continuity.
click here to download the B.E.S.T. 4 certificate (jpg image) »
